Mashfa

General

Frequent Asked Questions

What is Mashfa?

Where is Mashfa located?

Is Mashfa approved by the ministry of health?

Are your doctors qualified? How are they selected?

What specialization is available on Mashfa?

What services do you offer?

How much are your health packages?

Do you issue electronic prescriptions?

How is Mashfa different from health insurance companies?

Do you offer health insurance?

Do you offer special discounts?

Do you offer home visits?

Can I upgrade my package?

Can other family members benefit from my package?

How can I contact your team?

What countries do you cover?

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Patients

Frequent Asked Questions

Can I cancel my appointment? How?

The healthcare provider did not confirm my appointment

I need a service that I cant find on your website, can I send a request?

I was not happy with the service offered by the healthcare provider; what can I do?

Corporate

Frequent Asked Questions

What is the maximum number of employees I can add to my profile?

Can I request a special package that is not available on your website?

What if an employee leaves my company, can he/ she still benefit?

Can I add family members of my employees?

Payment

Frequent Asked Questions

My payment did not go through.

Can I pay cash directly to the healthcare provider?

What payment methods do you accept?

Can I refund my payment?

Healthcare Providers

Frequent Asked Questions

How is the rating calculated?

How is review and rating protected from spam?

One way / two ways rating ?

Does it have a monthly / quarterly reports option?

Can access the patient's previous medical history if it exists?

Account & Registration

Frequent Asked Questions

Canceled my appointment.

I can't log into my account.

I forgot my username/password.

Can I delete my account?

Does it have two factor authentication?

Privacy & Confidentiality

Frequent Asked Questions

Is my information secured?

Are video and voice calls encrypted?

Is text chat confidential?

For how long records are kept?